VSAT providers

With the remote locations that require satellite service, just getting there can be a battle, something seemingly small, a missing screw or rusted connector, could mean avoidable unnecessary downtime.  Where are you going to run for the piece you need, hardware store?  Your VSAT provider should have thought of all the little things so you don’t need to know the engineering of the VSAT.  We have developed our VSAT solution around this understanding and have accommodated for a range of potential issues.  Let’s face it, no one is perfect, things get missed, we just offer a buffer to make sure if it does it doesn’t cause downtime.  This is a part of what has set us aside as a VSAT provider.

As the demand for satellite service grows, so does the number of providers of VSAT services.  Beware, not all VSAT service providers are equal.  There are many manufacturers of satellite modem technology and even more satellite service providers.  Each manages, or doesn’t manage, their networks to meet different standards and criteria.  There are also differences in the abilities of the modems. All these details are important to discuss with your VSAT provider.  We chose technologies because they were and continue to be, the most advanced and efficient.  With the required investment in the gear, no one wants to have to switch VSAT service providers once there is finally access to the internet because there are typically expenses involved in changing some part of the equipment or possibly new activation fees.  We do our best to ensure this will never be the case.  We take a hands on approach to customer support on all levels, this is why we excel as a VSAT provider.  Understanding the project scope and unique needs has allowed us to meet and exceed expectations as a VSAT service provider.   We intend to keep this reputation. 

In order to maintain, we continue to strive to be efficient and effective.  This must be the case at all levels from a VSAT provider with all necessary components and connectors, to monitoring the freight to ensure no avoidable delays to a smooth service activation and personalized customer service and support through the entire life of the service.

What do you expect out of your VSAT provider?  What do you expect from your VSAT services?